Help Center

Frequently asked questions

Everything about the directory, marketplace, promotions and billing. Still stuck? Contact us →

About GST Cranes

What is GST Cranes?

A worldwide directory of 20,801+ verified crane companies and a B2B marketplace to buy & sell cranes — all built around conversational AI. Free to browse company records.

Is it free?

The directory and browsing cost 0 credits. Selling a crane, posting a wanted ad, promotion modules, AI Boost and Pro/Business plans use GST Credits, paid through Stripe checkout.

Who can use it?

B2B users — crane companies, dealers, brokers, project planners, dispatchers, and equipment buyers and sellers.

Pro Dealer subscription

What's included?

Verified badge, priority placement in search and map results, unlimited promotions, 1 LinkedIn ad campaign per month included, multi-listing dashboard, and performance analytics. See the Pro Dealer plan.

How do I cancel?

From your account dashboard → Manage Subscription → Cancel. Cancellation takes effect at the end of your current billing period — no contracts, no penalties.

Can I get a refund?

EU consumers have a 14-day cooling-off period. After that, see our Refund Policy.

Promotions

What promotion modules are available?

Social media (€150 sell / €80 wanted), Targeted Email Campaign (€350), LinkedIn ad campaign (€260), AI Search Boost (€115/week), and a Bundle (€660 sell / €600 wanted). Picked individually or together.

When does my promotion go live?

Within 24 hours of payment, after a quick admin review.

Billing & payments

What payment methods do you accept?

Hosted checkout is prepared for EUR card payments and wallet methods once live billing starts. While test mode is active, no card or payment method is charged; test orders are recorded for review only.

Are there hidden fees?

No. The price you see is the price you pay. VAT is included where applicable. And 0% commission on B2B deals — always.

Privacy & support

How do you handle my data?

We collect what's needed to run the service, never sell personal data for money, and support GDPR, UK GDPR, CCPA/CPRA and other applicable privacy rights. Delete your account anytime from settings.

How do I get help?

Email [email protected] or call/WhatsApp +32 483 56 64 65. We reply within 24 business hours.
GST AI Assistant