Help Center
Frequently asked questions
Everything about the directory, marketplace, promotions and billing. Still stuck? Contact us →
About GST Cranes
What is GST Cranes?+
A worldwide directory of 19,506+ verified crane companies and a B2B marketplace to buy & sell cranes — all built around conversational AI. Free to browse company records.
Is it free?+
The directory and browsing cost 0 credits. Selling a crane, posting a wanted ad, promotion modules, AI Boost and Pro/Business plans use GST Credits, paid through Stripe checkout.
Who can use it?+
B2B users — crane companies, dealers, brokers, project planners, dispatchers, and equipment buyers and sellers.
Pro Dealer subscription
What's included?+
Verified badge, priority placement in search and map results, unlimited promotions, 1 LinkedIn ad campaign per month included, multi-listing dashboard, and performance analytics. See the Pro Dealer plan.
How do I cancel?+
From your account dashboard → Manage Subscription → Cancel. Cancellation takes effect at the end of your current billing period — no contracts, no penalties.
Can I get a refund?+
EU consumers have a 14-day cooling-off period. After that, see our Refund Policy.
Promotions
What promotion modules are available?+
Social media (€150 sell / €80 wanted), Targeted Email Campaign (€350), LinkedIn ad campaign (€260), AI Search Boost (€115/week), and a Bundle (€660 sell / €600 wanted). Picked individually or together.
When does my promotion go live?+
Within 24 hours of payment, after a quick admin review.
Billing & payments
What payment methods do you accept?+
Hosted checkout is prepared for EUR card payments and wallet methods once live billing starts. While test mode is active, no card or payment method is charged; test orders are recorded for review only.
Are there hidden fees?+
No. The price you see is the price you pay. VAT is included where applicable. And 0% commission on B2B deals — always.
Privacy & support
How do you handle my data?+
We collect what's needed to run the service, never sell personal data for money, and support GDPR, UK GDPR, CCPA/CPRA and other applicable privacy rights. Delete your account anytime from settings.
How do I get help?+
Email [email protected] or call/WhatsApp +32 483 56 64 65. We reply within 24 business hours.