Refund and Cancellation Policy

Pro Dealer Subscription (€150/month)

Cancellation

You can cancel anytime from your account dashboard → "Manage Subscription" → "Cancel"
Cancellation takes effect at the end of your current billing period
You retain access to Pro Dealer features until that date
We do not prorate partial months

EU 14-Day Cooling-Off Period

EU consumers (where applicable) have 14 days from initial subscription to request a full refund — even if the subscription has been used. Email [email protected] with your subscription ID.

Refunds Outside the Cooling-Off Period

After 14 days, subscriptions are non-refundable. Cancellation stops future billing but does not refund the current period.

One-Time Promotions (Sell €150–€660 / Wanted €80–€600)

Before Publication

If you cancel before your promotion is published (admin review queue), we issue a full refund within 24 hours.

After Publication

Once your promotion is live on social channels (Facebook, Instagram, LinkedIn), the service is delivered. No refunds for published promotions, except:

We reject your promotion during admin review → automatic full refund
We fail to publish due to technical issues → full refund + a free credit for retry
The targeted ad campaign delivers <50% of promised impressions → proportional refund

GST Credits (credit packs & credit subscriptions)

GST Credits are the platform's prepaid currency for searches, listings and promotions. The following applies to every credit purchase:

14-day withdrawal right (EU): you may cancel a credit purchase within 14 days of payment and receive a refund for the unused credits from that purchase.
Spent credits: credits already spent on searches, listings or promotions are consumed services and are not refunded. A partially used purchase is refunded minus the value of the credits spent.
After 14 days: credit purchases are non-refundable. We do not offer goodwill refunds beyond the statutory withdrawal right.
Free monthly credits: free credits granted with your account have no cash value and are never refunded or paid out.

Refund Process

Email [email protected] with your order ID and reason, OR
Use the Refund Request Form in your account dashboard
We review within 2 business days
Approved refunds are processed by the active payment provider within 5–10 business days
The refund appears on your original payment method

Disputes

Please contact us before filing a chargeback with your card issuer. Most issues are resolved faster directly. Payment is processed through hosted checkout. GST Cranes handles service disputes and order evidence directly.

Contact

[email protected]